Easy open electric boot feature not working

[_masterEV9]

Hi, guys! I have this thing with my car.... the equipment list says the car has "Easy Open – sensor-controlled luggage compartment opening and electric closing."
The luggage compartment opens and closes when I use the switch inside the car and the one on the boot lid, but it doesn't work when I wave a foot under the rear bumper. I called the dealership and they said my car doesn't have this feature, which invalidates the equipment list.
Can you guys use this feature on your vehicle? Is this standard, or I should opt for an upgrade? And lastly, does my car have any issues?

 

[luke1023]

My car? Oh, it definitely doesn’t have that fancy feature. No matter how much I flail my foot around like a lunatic, the boot just sits there, refusing to budge. LOL

 

[Houndog787]

I had it on my spec list too, but despite waggling my foot or trying every ridiculous thing I could think of, absolutely nothing. Gonna send an email about this for sure.

 

[zY-boss]

A while back, I read that VW had to change some of the info about their car in the UK. Turns out, the fancy features they advertised weren't actually available in the cars they were building here.

Seems like they built some of the hardware, but the software wasn't ready. So basically, it was a big mess-up on VW's part.

 

[Creston]

Hey, this is interesting. Someone in an ID.7 FB group has been pushing VW since July about the faulty easy open boot sensor. He claimed he was mis-sold the car and had bad experiences with VW’s helpline in India. Back in August, he discovered the issue affects all UK RHD cars and his dealer was no help. He’s kept the pressure on and recently shared that VW is now working on a compensation package for him. Wow!